Inner Source Therapy
Deborah Ashway
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JOB TITLE
Spanish Bilingual Medical Virtual Assistants
Vivien Gail Bellosis
EDUCATION
Bachelor of Arts in English Language Studies
HIGHLIGHTS
Candidate Background and Experience
Customer service for Car Loan account (payment processing)
Transitioned to client success manager (email, chat, calls)
2 years in customer service for medical records status updates
Clients included patients, government employees, influencers, doctors
Tools: Microsoft Office, Google Suite, Zoho, Ring Central, CRM systems
Became a trainer after 6 months, focusing on conversation and reporting
Language Skills and Healthcare Experience
Demonstrated Spanish fluency during interview
Strong preference for Spanish-speaking roles
Current role at i5 Global involves Spanish customer service in healthcare
Familiar with Epic and ECW EMR systems
Experience with client-built EMR system (confidential)
Understanding of HIPAA and patient confidentiality
RELEVANT WORK EXPERIENCE
Medical Virtual Assistant - Spanish Bilingual
Spanish Customer Service / Flex-Trainer
Client Success Manager
Bilingual Customer Service
Privacy and Security Focused
We take privacy seriously. Our services are built with strict security protocols and compliance measures, ensuring your data is always protected. Whether it's HIPAA or other industry standards, you can trust us to prioritize confidentiality.
Flexible and Scalable Solutions
Whether you need a single assistant or an entire team, we offer scalable solutions tailored to your business growth. Our flexible staffing options allow you to quickly adapt to changing demands without sacrificing quality or efficiency.
Dedicated Account Manager
From the moment you partner with us, you’ll have a dedicated account manager who ensures your needs are met at every stage. We provide personalized support and fast response times to keep your projects on track and your business thriving.