Daybreak Health
We’ve curated a selection of talented virtual assistant candidates based on your specific requirements. Take a closer look at their video profiles below:
Please select a candidate from the dropdown menu
to view their information.
JOB TITLE
Medical VA - Spanish Bilingual
Paul Bandonil
EDUCATION
Bachelor of Secondary Education
HIGHLIGHTS
Candidate Background:
13+ years in customer service
7 years Spanish-speaking, 6 years English
Industries: telco, mortgage, healthcare, car loans, etc.
Transitioned to work-from-home/VA setup 3 years ago during pandemic
Healthcare experience: Optum/UnitedHealthcare (2017) - insurance side, patient/insurance communication
Customer Service Excellence:
Dealt with various customer types, including difficult ones
Approach to improving bad customer service:
Learn from experiences
Follow company protocols
Empathize with customers
Listen and let customers vent
Offer best resolutions
Career Goals:
Sees virtual assistant role similar to current work, minus in-person colleagues
Aims to increase pay rate in next 3 years
RELEVANT WORK EXPERIENCE
2020 - 2024: Executive Virtual Assistant
2013 - 2022: Customer Service | Spanish Bilingual | Collections
Privacy and Security Focused
We take privacy seriously. Our services are built with strict security protocols and compliance measures, ensuring your data is always protected. Whether it's HIPAA or other industry standards, you can trust us to prioritize confidentiality.
Flexible and Scalable Solutions
Whether you need a single assistant or an entire team, we offer scalable solutions tailored to your business growth. Our flexible staffing options allow you to quickly adapt to changing demands without sacrificing quality or efficiency.
Dedicated Account Manager
From the moment you partner with us, you’ll have a dedicated account manager who ensures your needs are met at every stage. We provide personalized support and fast response times to keep your projects on track and your business thriving.