Holistia Healthcare, PLLC
Iona Hall
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JOB TITLE
Medical Virtual Assistant
Lynne Mercedez Villanueva
EDUCATION
Bachelor of Science in Hotel and Restaurant Management
HIGHLIGHTS
Communication Skills
She was able to express herself in confident, clear and professional manner
Good grasp of the English Language
Background and Experience
5 years in healthcare BPO industry
Key experiences:Medical insurance (provider side, benefits verification)
Medical records retrieval (commercial risk adjustment, personal injury cases)
HIPAA-certified
3 months as pharmacy tech (prescription handling)
Worked with major US insurers: Aetna, Cigna, UnitedHealthcare, Humana, Blue Cross Blue Shield
Familiar with verifying patient insurance coverage, explaining coverage details
Tools
NextGen
AdvancedMd
Cetrix
Eclinical works
Pratice Fusion
RELEVANT WORK EXPERIENCE
2023 - 2023: Order Taker at Cognizant
2022 - 2022: Optum Pharmacy Specialist at Teletech
2022 - 2023: Medical Records Specialist at Peak Outsourcing
2019 - 2022: Benefit Specialist at Adec Innovations HealthcareÂ
2019 - 2019: Medical Records Specialist at Visaya Knowledge Process OutsourcingÂ
2018 - 2018: Research Analyst at Source Scrub PhilippinesÂ
2017 - 2017: Customer Service Rep at QualfonÂ
Privacy and Security Focused
We take privacy seriously. Our services are built with strict security protocols and compliance measures, ensuring your data is always protected. Whether it's HIPAA or other industry standards, you can trust us to prioritize confidentiality.
Flexible and Scalable Solutions
Whether you need a single assistant or an entire team, we offer scalable solutions tailored to your business growth. Our flexible staffing options allow you to quickly adapt to changing demands without sacrificing quality or efficiency.
Dedicated Account Manager
From the moment you partner with us, you’ll have a dedicated account manager who ensures your needs are met at every stage. We provide personalized support and fast response times to keep your projects on track and your business thriving.