Veteran Global Consulting
Devaughn Capers
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JOB TITLE
General Virtual Assistant
Christine Nicole de Luna
EDUCATION
BSABA Marketing
HIGHLIGHTS
Communication Skills
She can express herself confidently using the English Language
Background and Experiences
5 years in healthcare industry
2 years as customer service rep for Humana (insurance)
2 years as appeals specialist (denied authorizations, prior/retro authorizations)
1 year as allocation specialist- Australian nursing agency)
Additional role: client/staff relationship officer and client intake assistant
Handled sensitive medical information, familiar with insurance processes
Studied marketing/business management (major in marketing)
Art enthusiast: traditional and digital sketching
Proficient in Adobe Illustrator and Canva
Content creation experience
Developed editorial calendars
Created differentiated content for LinkedIn, Instagram, Facebook
Matched content to company brand image and client preferences
Studying medical billing, aiming for CPC (medical coding) certification
RELEVANT WORK EXPERIENCE
2022 - 2024: Client Intake Specialist at VICNA
2020 - 2022: Appeal Specialist at ISTA PERSONNEL SOLUTIONS
2019 - 2022: Customer Services Representative at Conduent
Privacy and Security Focused
We take privacy seriously. Our services are built with strict security protocols and compliance measures, ensuring your data is always protected. Whether it's HIPAA or other industry standards, you can trust us to prioritize confidentiality.
Flexible and Scalable Solutions
Whether you need a single assistant or an entire team, we offer scalable solutions tailored to your business growth. Our flexible staffing options allow you to quickly adapt to changing demands without sacrificing quality or efficiency.
Dedicated Account Manager
From the moment you partner with us, you’ll have a dedicated account manager who ensures your needs are met at every stage. We provide personalized support and fast response times to keep your projects on track and your business thriving.