Mindkraft Solutions LLLC
Carlton Cain
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JOB TITLE
Medical Virtual Assistant
Khaycie Concepcion
EDUCATION
Bachelor of Science in Nursing
HIGHLIGHTS
Communications:
Good communications.
Experience:
Registered Nurse with 12 years in the healthcare industry.
10 years in the BPO and medical virtual assistance and 2 years as a clinical nurse in a hospital setting.
Patient Intake
Inbound/Outbound calls
Coordination with different insurances of each patients (e.g, BCBS, Humana, UHC,CIGNA)
Accessing websites or portals of insurances (CGS, Noridian, Medicaid NC, etc.
Referrals
Patient scheduling
Prior authorization
Eligibility and benefits verification
Practices: Pain management, Cancer care, cardiovascular
Tools:
ECW 8/10
HealthFusion 9/10
CMS 8/10
LCLS 8/10
LCBS 7/10
Zoiper 10/10
Ring Central 10/10
RELEVANT WORK EXPERIENCE
2022 - 2023 Insurance Verification Specialist at ARTHRITIS KNEE PAIN CENTER
2017 - 2022 Healthcare Associate at HINDUJA GLOBAL SOLUTIONS
2015 - 2017 Healthcare Associate at LIBERTY MEDICAL PHILLIPINES, INC
2013 - 2015 Healthcare Associate at CONVERGYS PHILIPPINES
Privacy and Security Focused
We take privacy seriously. Our services are built with strict security protocols and compliance measures, ensuring your data is always protected. Whether it's HIPAA or other industry standards, you can trust us to prioritize confidentiality.
Flexible and Scalable Solutions
Whether you need a single assistant or an entire team, we offer scalable solutions tailored to your business growth. Our flexible staffing options allow you to quickly adapt to changing demands without sacrificing quality or efficiency.
Dedicated Account Manager
From the moment you partner with us, you’ll have a dedicated account manager who ensures your needs are met at every stage. We provide personalized support and fast response times to keep your projects on track and your business thriving.