top of page

Mindkraft Solutions LLLC

Carlton Cain

We’ve curated a selection of talented virtual assistant candidates based on your specific requirements. Take a closer look at their video profiles below:

Please select a candidate from the dropdown menu
to view their information.


Medical Virtual Assistant

Khaycie Concepcion


Bachelor of Science in Nursing



  • Good communications.


  • Registered Nurse with 12 years in the healthcare industry.

  • 10 years in the BPO and medical virtual assistance and 2 years as a clinical nurse in a hospital setting.

  • Patient Intake

  • Inbound/Outbound calls

  • Coordination with different insurances of each patients (e.g, BCBS, Humana, UHC,CIGNA)

  • Accessing websites or portals of insurances (CGS, Noridian, Medicaid NC, etc.

  • Referrals

  • Patient scheduling

  • Prior authorization

  • Eligibility and benefits verification

  • Practices: Pain management, Cancer care, cardiovascular


  • ECW 8/10

  • HealthFusion 9/10

  • CMS 8/10

  • LCLS 8/10

  • LCBS 7/10

  • Zoiper 10/10

  • Ring Central 10/10


2022 - 2023 Insurance Verification Specialist at ARTHRITIS KNEE PAIN CENTER 

2017 - 2022 Healthcare Associate at HINDUJA GLOBAL SOLUTIONS

2015 - 2017 Healthcare Associate at LIBERTY MEDICAL PHILLIPINES, INC 

2013 - 2015 Healthcare Associate at CONVERGYS PHILIPPINES 

HIPAA Trained

We take HIPAA  and privacy protection very seriously and train our agents to have the most up-to-date policies in place.

Your Software

Our agents have experience with many different EHR/EMR and phone systems and can integrate into yours very quickly.


We offer a dedicated US-based account manager to support you throughout your hiring process, ensuring your agents align with your preferences.

What clients say about us

Erin Ipock

Medical Clinic, MO

We were able to quickly hire a virtual assistant who was very knowledgeable and experienced with the operations of a medical office. With minimal training and onboarding, our virtual assistant has been a game changer for our clinic!

bottom of page