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Trilogy Health Inc

Francis Duggan, MD

We’ve curated a selection of talented virtual assistant candidates based on your specific requirements. Take a closer look at their video profiles below:

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JOB TITLE

Medical VA (Phone Support)

Joan Melgarejo

EDUCATION

Bachelor of Science in Nursing

HIGHLIGHTS

Communications:

  • Good communication skills.


Experience:

  • USRN with 2+ years of experience of hospital setting with 3 months as Medical VA (temporary backfill).

  • US based family clinic specialising weight loss program, ADHD and mental health.

  • Customer service

  • New Patient Intake

  • Medication refills

  • Scheduling appointments

  • Coordinating teleconsultation between the patient and doctors.

  • Inbound/Outbound calling averaging 10-15 calls per day.

  • Chat and email correspondence.

  • Coordinate with pharmacies and diagnostic clinics.

  • Prior authorization


Tools:

  • Advance MD 8/10

  • ChatGPT 8/10

  • MS Excel 7/10

  • MS PowerPoint 8/10

  • GoHighLevel 7/10

RELEVANT WORK EXPERIENCE

2024 Medical Virtual Assistant at BackFill

2021 - 2023 Staff Registered Nurse at Binangonan Lakeview Hospital

2011 - 2024 Charge Nurse and Head of Finance Team at Reigning Light International

HIPAA Trained

We take HIPAA  and privacy protection very seriously and train our agents to have the most up-to-date policies in place.

Your Software

Our agents have experience with many different EHR/EMR and phone systems and can integrate into yours very quickly.

Accountability

We offer a dedicated US-based account manager to support you throughout your hiring process, ensuring your agents align with your preferences.

What clients say about us

Erin Ipock

Medical Clinic, MO

We were able to quickly hire a virtual assistant who was very knowledgeable and experienced with the operations of a medical office. With minimal training and onboarding, our virtual assistant has been a game changer for our clinic!

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