Trilogy Health Inc
Francis Duggan, MD
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JOB TITLE
Medical VA (Phone Support)
Joan Melgarejo
EDUCATION
Bachelor of Science in Nursing
HIGHLIGHTS
Communications:
Good communication skills.
Experience:
USRN with 2+ years of experience of hospital setting with 3 months as Medical VA (temporary backfill).
US based family clinic specialising weight loss program, ADHD and mental health.
Customer service
New Patient Intake
Medication refills
Scheduling appointments
Coordinating teleconsultation between the patient and doctors.
Inbound/Outbound calling averaging 10-15 calls per day.
Chat and email correspondence.
Coordinate with pharmacies and diagnostic clinics.
Prior authorization
Tools:
Advance MD 8/10
ChatGPT 8/10
MS Excel 7/10
MS PowerPoint 8/10
GoHighLevel 7/10
RELEVANT WORK EXPERIENCE
2024 Medical Virtual Assistant at BackFill
2021 - 2023 Staff Registered Nurse at Binangonan Lakeview Hospital
2011 - 2024 Charge Nurse and Head of Finance Team at Reigning Light International
Privacy and Security Focused
We take privacy seriously. Our services are built with strict security protocols and compliance measures, ensuring your data is always protected. Whether it's HIPAA or other industry standards, you can trust us to prioritize confidentiality.
Flexible and Scalable Solutions
Whether you need a single assistant or an entire team, we offer scalable solutions tailored to your business growth. Our flexible staffing options allow you to quickly adapt to changing demands without sacrificing quality or efficiency.
Dedicated Account Manager
From the moment you partner with us, you’ll have a dedicated account manager who ensures your needs are met at every stage. We provide personalized support and fast response times to keep your projects on track and your business thriving.