Compassion House LLC
Monica Hart Weems
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JOB TITLE
General Virtual Assistant
Marc Waltson Leandado
EDUCATION
Bachelor of Science in Environmental Science
HIGHLIGHTS
HIPAA Certified
Communications:
Good communicator and can carry conversation very well.
Neutral Accent
Experience:
3 years in medical/healthcare industry.
Positions handled: Medical Assistant, Quality Analyst, Patient Services Representative
Practices: Mental health, Outpatient Hospitals
auditing documents and quality checking information
tracking training completion rate
prepare minutes of the meeting
handled 7 outpatient hospitals as patient services representative/receptionist
prior authorization
insurance and eligibility verification
cost estimation of services
inbound/outbound calls
Quality analyst and auditing calls.
Tools:
Epic 10/10
Practice Fusion 9/10
Credible 7/10
PAI 10/10
ACMS Anthem BCBS 10/10
SharePoint Humana 10/10
ACMS Medicaid 9/10
RELEVANT WORK EXPERIENCE
2023 - 2024 Medical VA/Quality Analyst at District Health Services
2022 - 2023 Patient Services Representative IIÂ at Conifer Health SolutionsÂ
2020 - 2022 Utilization Management Representative at EXL Service
2019 - 2020 Travel Associate at IGT SolutionsÂ
2018 - 2018 Quality Control Agent at ScopeWorks AsiaÂ
2017 - 2017 Call Centre Agent at IqorÂ
HIPAA Trained
We take HIPAA and privacy protection very seriously and train our agents to have the most up-to-date policies in place.
Your Software
Our agents have experience with many different EHR/EMR and phone systems and can integrate into yours very quickly.
Accountability
We offer a dedicated US-based account manager to support you throughout your hiring process, ensuring your agents align with your preferences.