Emerald Medical
Amanda Espinal
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JOB TITLE
Medical Virtual Assistant
Ivy Joveth Galleno
EDUCATION
Bachelor of Arts in Communication
HIGHLIGHTS
Background and Experience
6+ years of diverse experience, including BPO, banking, and 5 months as a medical virtual assistant for an OBGYN clinic
She's familiar with Athena One Health and basic CPT codes for obstetrics/gynecology
Medical referral specialist
Key responsibilities:
Checking and processing authorizations
Coordinating referrals to specialists
Uploading data to EHR system
Ensuring referred physicians received medical records
Patient communication regarding appointments
Systems used: Athena One Health (EHR), Ring Central (faxing), 8x8 (calling)
Familiar with basic CPT codes, especially in obstetrics/gynecology
RELEVANT WORK EXPERIENCE
2024 - 2024: Medical Virtual Assistant at MARINA OB-GYN CLINIC
2022 - 2024: Associate Account Resolution Representative
2019 - 2022: Customer Service Representative
2017 - 2019: Front Desk Clerk at SLSU BUSINESS AFFAIRS OFFICE
2017 - 2017: Cashier Assistant at SLSU CASHIERING OFFICE
Privacy and Security Focused
We take privacy seriously. Our services are built with strict security protocols and compliance measures, ensuring your data is always protected. Whether it's HIPAA or other industry standards, you can trust us to prioritize confidentiality.
Flexible and Scalable Solutions
Whether you need a single assistant or an entire team, we offer scalable solutions tailored to your business growth. Our flexible staffing options allow you to quickly adapt to changing demands without sacrificing quality or efficiency.
Dedicated Account Manager
From the moment you partner with us, you’ll have a dedicated account manager who ensures your needs are met at every stage. We provide personalized support and fast response times to keep your projects on track and your business thriving.