Fountain Hospice & Palliative Care
Flor Mora
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JOB TITLE
Medical Virtual Assistant and Spanish Bilingual Med VA
Emily Delos Reyes
EDUCATION
Bachelor of Science in Office Administration
HIGHLIGHTS
Candidate Background:
US healthcare industry
Record retrieval for court purposes
Current: English/Spanish dental receptionist
Outbound calls, scheduling, occasional inbound calls
Back office tasks as needed
2+ years at Converges as customer rep for Australian Telco
Customer Service Excellence:
Notable incident: Resolved angry customer's issue w/ accidentally transferred number
Coordinated w/ back office for immediate number transfer back
Result: Happy customer, on-the-spot resolution
Career Goals:
Aims to continue in US healthcare industry
Open to learning new tasks in different clinic settings
RELEVANT WORK EXPERIENCE
2023 – 2024: Spanish and English Dental Receptionist
2021 – 2022: Record Retrieval Specialist
2016 – 2018: Customer Associate
2014 – 2014: Verification Specialist
2012 – 2013: Outbound Call Representative
Privacy and Security Focused
We take privacy seriously. Our services are built with strict security protocols and compliance measures, ensuring your data is always protected. Whether it's HIPAA or other industry standards, you can trust us to prioritize confidentiality.
Flexible and Scalable Solutions
Whether you need a single assistant or an entire team, we offer scalable solutions tailored to your business growth. Our flexible staffing options allow you to quickly adapt to changing demands without sacrificing quality or efficiency.
Dedicated Account Manager
From the moment you partner with us, you’ll have a dedicated account manager who ensures your needs are met at every stage. We provide personalized support and fast response times to keep your projects on track and your business thriving.