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Focus Group Wellness Partners

La Juan Baines, MSW LSW

We’ve curated a selection of talented virtual assistant candidates based on your specific requirements. Take a closer look at their video profiles below:

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Credentialing Specialist

Flordelyn Castañares


Bachelor of Science in Business Administration


• Can converse well.

• 6 years of experience in credentialing, starting as a back-office associate before becoming a credentialing specialist. She held various roles with increasing responsibility like supervisor and VP before her current role as compliance manager
• Credentialing of non-clinical and clinical candidates across the US.
• Handled credentialing of 6-7 clients mostly in the healthcare staffing.
• Manage a team of 10-15 credentialing specialist.
• Experienced in preparation of state reviews.
• Updating Policies and Procedures Manual: 6/10
• Formatting Policies and Procedures Manual: 6/10
• Reviewing Documentation for State Credentialing: 10/10
• Providing Guidance and Support: 10/10
• General Administrative Tasks: 10/10

• Bullhorn 10/10
• Staffer Link 10/10
• Team Bridge 7/10
• Able 10/10
• ShiftWise 10/10


2022 - 2024 Compliance Manager at Power Personnel

2021 - 2022 VP for Credentialing & Compliance at Theodore Drew and Associates

2021 - 2022 Associate Team Lead at Aya Healthcare

2020 - 2021 Credentialing & Compliance Account Manager at Theodore Drew and Associates 

2018 - 2020 Credentialing, Compliance & Sourcing/Staffing Account Supervisor at Theodore Drew and Associates 

2017 - 2018 Data Management Specialist at Theodore Drew and Associates

2016 - 2017 Remote Executive Assistant at Trade 360

HIPAA Trained

We take HIPAA  and privacy protection very seriously and train our agents to have the most up-to-date policies in place.

Your Software

Our agents have experience with many different EHR/EMR and phone systems and can integrate into yours very quickly.


We offer a dedicated US-based account manager to support you throughout your hiring process, ensuring your agents align with your preferences.

What clients say about us

Erin Ipock

Medical Clinic, MO

We were able to quickly hire a virtual assistant who was very knowledgeable and experienced with the operations of a medical office. With minimal training and onboarding, our virtual assistant has been a game changer for our clinic!

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