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Focus Group Wellness Partners

La Juan Baines, MSW LSW

We’ve curated a selection of talented virtual assistant candidates based on your specific requirements. Take a closer look at their video profiles below:

Please select a candidate from the dropdown menu
to view their information.


Credentialing Specialist

Katrina Sanchez


Bachelor of Science in Tourism


• Neutral accent.
• A bit nervous but is able to converse fine.

• 3 years of healthcare experience with 2+ years in credentialing.
• Processing credentialing for Physicians and Allied Health Professionals, reappointment credentialing application.
• Background checks and employment history check.
• Credentials and licenses
• Assisted providers in claims
• Prior authorization
• Eligibility and benefits verification
• Email management
• Inbound/outbound calls
• Knowledgeable in HIPAA and the overall process of credentialing.
• Updating Policies and Procedures Manual: 7/10
• Formatting Policies and Procedures Manual: 7/10
• Reviewing Documentation for State Credentialing: 9/10
• Providing Guidance and Support: 9/10
• General Administrative Tasks: 9/10

• Echo 10/10
• PSV 9/10


2022 - 2024 Credentialing Specialist at Tenet Healthcare

2021 - 2021 Chat Support Specialist at Legato Health Technologies

2019 - 2020 Travel Consultant at IGT SOLUTIONS

HIPAA Trained

We take HIPAA  and privacy protection very seriously and train our agents to have the most up-to-date policies in place.

Your Software

Our agents have experience with many different EHR/EMR and phone systems and can integrate into yours very quickly.


We offer a dedicated US-based account manager to support you throughout your hiring process, ensuring your agents align with your preferences.

What clients say about us

Erin Ipock

Medical Clinic, MO

We were able to quickly hire a virtual assistant who was very knowledgeable and experienced with the operations of a medical office. With minimal training and onboarding, our virtual assistant has been a game changer for our clinic!

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