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Vanessa Clouden

Vanessa Clouden, LMHC

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JOB TITLE

Medical Virtual Assistant

Luke Aerrol Quitaleg

EDUCATION

Bachelor's Degree in Psychology

HIGHLIGHTS

Communication Skills:

  • English 8/10. Can converse well.

  • Spanish 5/10. Knows basic Spanish.

Experience:

  • Worked for a Mental Health Clinic based in New Jersey and Social Welfare & Development in the Philippines.

  • Worked as Medical VA doing admin tasks, outbound/inbound calls and SMS messaging.

  • Patient Intake

  • Insurance verification

  • Prior authorization

  • ASAM - worked and conducted interviews with clients with substance abuse concerns and behavioral health

  • Familiar with IOP, PHP and detox therapy and treatment as it was part of the services offered in the practice.

  • Worked closely with Psychologists and Psychiatrists in practice

RELEVANT WORK EXPERIENCE

2023 - 2024 Bilingual Virtual Administrative Assistant at Happy Valley Counseling

2023 - 2024 Intern Psychometrician at National Center for Mental Health (NCMH)

2023 - 2023 HR Associate- Recruitment, Training, and Engagement at Jebsen & Jessen Group Inc.

2018 - 2018 Administrative Assistant at Department of Social Welfare and Development

HIPAA Trained

We take HIPAA  and privacy protection very seriously and train our agents to have the most up-to-date policies in place.

Your Software

Our agents have experience with many different EHR/EMR and phone systems and can integrate into yours very quickly.

Accountability

We offer a dedicated US-based account manager to support you throughout your hiring process, ensuring your agents align with your preferences.

What clients say about us

Erin Ipock

Medical Clinic, MO

We were able to quickly hire a virtual assistant who was very knowledgeable and experienced with the operations of a medical office. With minimal training and onboarding, our virtual assistant has been a game changer for our clinic!

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