Metta Psychiatry
Seria Mullen, PMHNP-BC
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JOB TITLE
Medical Virtual Assistant (with SMM)
Marc Waltson Leandado
EDUCATION
Bachelor of Science in Environmental Science
HIGHLIGHTS
HIPAA Certified
Communications:
Good communicator and can carry conversation very well.
Neutral Accent
Experience:
3 years in medical/healthcare industry.
Positions handled: Medical Assistant, Quality Analyst, Patient Services Representative
Practices: Mental health, Outpatient Hospitals
auditing documents and quality checking information
tracking training completion rate
prepare minutes of the meeting
handled 7 outpatient hospitals as patient services representative/receptionist
prior authorization
insurance and eligibility verification
cost estimation of services
inbound/outbound calls
Quality analyst and auditing calls.
Tools:
Epic 10/10
Practice Fusion 9/10
Credible 7/10
PAI 10/10
ACMS Anthem BCBS 10/10
SharePoint Humana 10/10
ACMS Medicaid 9/10
RELEVANT WORK EXPERIENCE
2023 - 2024 Medical VA/Quality Analyst at District Health Services
2022 - 2023 Patient Services Representative II at Conifer Health Solutions
2020 - 2022 Utilization Management Representative at EXL Service
2019 - 2020 Travel Associate at IGT Solutions
2018 - 2018 Quality Control Agent at ScopeWorks Asia
2017 - 2017 Call Centre Agent at Iqor
Privacy and Security Focused
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Flexible and Scalable Solutions
Whether you need a single assistant or an entire team, we offer scalable solutions tailored to your business growth. Our flexible staffing options allow you to quickly adapt to changing demands without sacrificing quality or efficiency.
Dedicated Account Manager
From the moment you partner with us, you’ll have a dedicated account manager who ensures your needs are met at every stage. We provide personalized support and fast response times to keep your projects on track and your business thriving.