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HEROH Functional Institute

Dr. Jermaine Ware

We’ve curated a selection of talented virtual assistant candidates based on your specific requirements. Take a closer look at their video profiles below:

Please select a candidate from the dropdown menu
to view their information.


Medical Virtual Assistant

Kathrina Ponseca


Bachelor of Science in Nursing



  • Converses well.

  • Can express herself clearly.


  • Nursing Graduate

  • HIPAA Certified

  • 11 years in the healthcare industry.

  • 9 years in Medical billing and revenue cycle management.


  • Revenue Cycle Management

  • Industries/Practices: Fertility Clinics, Healthcare facility, Healthcare Insurance providers, medical equipment provider

  • Medical Biller with leadership experience.

  • Managed a team of 12 medical billers and 10 medical coders.

  • Handled training and was sent to the US twice for training and certification

  • Claims processing including rejection and denial

  • Insurance verification

  • RCM

  • Medical billing

  • Accounts receivable


2022 - 2023 Medical Billing & AR Site Manager at HealthRecon Connect LLC

2018 - 2022 Site Lead - Talent Transformation/RCM Lead at Wipro

2016 - 2018 Training Lead/DME Specialist at HCL Technologies

2013 - 2016 Medical Billing Lead at e4e

HIPAA Trained

We take HIPAA  and privacy protection very seriously and train our agents to have the most up-to-date policies in place.

Your Software

Our agents have experience with many different EHR/EMR and phone systems and can integrate into yours very quickly.


We offer a dedicated US-based account manager to support you throughout your hiring process, ensuring your agents align with your preferences.

What clients say about us

Erin Ipock

Medical Clinic, MO

We were able to quickly hire a virtual assistant who was very knowledgeable and experienced with the operations of a medical office. With minimal training and onboarding, our virtual assistant has been a game changer for our clinic!

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