Martha's Way
Tanya Bland
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JOB TITLE
Medical VA/Biller
Crisselle Bagamano
EDUCATION
Bachelor of Science in Nursing
HIGHLIGHTS
Communication Skills:
Can converse well.
Can articulate her thoughts clearly.
Good command of the English language.
Relevant Skills:
Nursing Graduate
Customer Service
US Healthcare Account
General VA
Medical Claims, Denials, Appeals
Inbound/Outbound Calls
Medical Billing
CPT Codes, Diagnosis, ICD Codes
Claims Follow Up
Insurance Verification
HIPAA Certified
Prior Authorization
Referral Management for PCP
Scheduling Appointments
EMR - Athena, Practice Fusion, ECW
Phone System: Grasshopper, Genesys
Data Entry
Appointment Setting
Patient Intake
Calendar Management
Proficient in Google Suite/Workspace
RELEVANT WORK EXPERIENCE
2023 - 2023 Medical Virtual Assistant at Go Health Care LLC
2021 - 2023 Customer Service Advocate at Optum Global Solutions
2020 - 2021 Coach Assistant at Financial Fortress
2018 - 2020 Customer Service Associate at North America Customer Service
2017 - 2018 Technical Support Associate at Cebu IT Park
2015 - 2017 Customer Service Associate at Wipro Philippines Inc
Privacy and Security Focused
We take privacy seriously. Our services are built with strict security protocols and compliance measures, ensuring your data is always protected. Whether it's HIPAA or other industry standards, you can trust us to prioritize confidentiality.
Flexible and Scalable Solutions
Whether you need a single assistant or an entire team, we offer scalable solutions tailored to your business growth. Our flexible staffing options allow you to quickly adapt to changing demands without sacrificing quality or efficiency.
Dedicated Account Manager
From the moment you partner with us, you’ll have a dedicated account manager who ensures your needs are met at every stage. We provide personalized support and fast response times to keep your projects on track and your business thriving.