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Advanced Neuropathy Institute

Pam Wagener

We’ve curated a selection of talented virtual assistant candidates based on your specific requirements. Take a closer look at their video profiles below:

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Medical VA / Virtual RN

Imee Concepcion Napone


Bachelor of Science in Nursing



  • Good communications.


  • Registered Nurse with 19 years of medical experience with 7 years, started in 2017 handling 18 ARs.

  • AR follow ups

  • Eligibility checking

  • Address clearinghouse rejections

  • understanding of the revenue cycle management process, from charge capture to denials management and appeal

  • Training for upskilling

  • Reporting

  • Ensure high collection rate.

  • Supervisor for 15 medical billers form 6 different sites.

  • Measuring and monitoring productivity and accuracy.

  • Practices: Rehab, Pediatrics, Internal Medicine, Physical Therapy, Emergency In PAtient Services

  • HIPAA Certified


  • SequelMed 10/10

  • Imagine Software 10/10

  • Trizetto 10/10

  • Phicure 10/10

  • Epic 9/10

  • OneContent 9/10

  • MediTech 9/10

  • QuantumECS 9/10

  • Cerner 9/10

  • eClinical Works 8/10


2022 - 2024 Medical Billing Supervisor at La Perouse Billing

2017 - 2022 Accounts Receivable Team Leader at PMAXGlobal

2012 - 2016 Senior Nurse Executive/Assistant Manager Apprentice at EXL Service Philippines, Inc.

2007 - 2013 Clinical Instructor at Cebu Sacred Heart College

2006 - 2007 Company Nurse at Lear Corporation

HIPAA Trained

We take HIPAA  and privacy protection very seriously and train our agents to have the most up-to-date policies in place.

Your Software

Our agents have experience with many different EHR/EMR and phone systems and can integrate into yours very quickly.


We offer a dedicated US-based account manager to support you throughout your hiring process, ensuring your agents align with your preferences.

What clients say about us

Erin Ipock

Medical Clinic, MO

We were able to quickly hire a virtual assistant who was very knowledgeable and experienced with the operations of a medical office. With minimal training and onboarding, our virtual assistant has been a game changer for our clinic!

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