Advanced Neuropathy Institute
Pam Wagener
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JOB TITLE
Medical VA / Virtual RN
Baby Lyn Gonzales
EDUCATION
Bachelor of Science in Business and
Intensive Spanish Language
HIGHLIGHTS
Communication Skills
She can convey her thoughts clearly and confidently using the English Language
Spanish written and spoken - Self Assessment 8/10
Background and Experiences:
10+ years in customer service & medical plan writing
Most recent: UHG Global Optum (9 years) - editing/proofreading medical & flexible spending plans
Skills: MS Office, G Suite (Sheets, Docs, Drive, Presentations, Calendar), Monday.com
Bilingual: English & Spanish
Editing, proofreading, revisions for amendments & renewal docs
Client communication: Timely email responses
Data management: Manual & computerized systems (5+ year retention)
RELEVANT WORK EXPERIENCE
2015 - 2024: Medical Plan Writer at UnitedHealth Group-Optum Global Solutions Inc
2013 - 2015: Customer Service Representative at BlueShield of California-TeleTech Customer Care Management Inc
2010 - 2013: Administrative Assistant at Manufacturers' Equipment and Supply Company Inc
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Flexible and Scalable Solutions
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Dedicated Account Manager
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